Service & Support

HP Services Partner

As a HP Power Services Partner we maintain the strictest levels of service expected from HP.

Our Compliance for HP's highest service certification includes the supply of original parts and toners, remotely managed by HP’s Device Connect Software and Highly Qualified Technical Staff that are continuously training and completing the latest exams required by HP.

Reporting on HP’s Portal is done weekly to ensure our compliance.

Our technical staff are able to repair machines efficiently while our Call Centre will keep you abreast of the status of your query.

Call Centre

Our friendly call centre staff are willing and able to assist you as an issue or query arises.

This includes:

Fault Logging

on a device and electronic capturing and communication to the appropriate Technician

Remote Support

and online changes to your current installed system where access has been granted to us

Consumable Orders

As the need arises to replenish your toners, ink, staplers or paper our ladies are readily available to assist.

Software

We provide customers with a a myriad of different software options, depending on their requirements.

This will depend on the size of their fleet, their security expectations, the level of remote access provided, their geographical location(s) and the type of devices purchased that necessitates automated consumable deliveries and support.

To this end we provide HP and other software to allow this to happen, such as

HP Web Jet Admin

HP Web Jetadmin is the industry-leading fleet management software solution for remotely and securely installing, configuring, maintaining and monitoring a fleet of both HP and standard MIB-compliant 3rd party printers and MFPs via your Microsoft® Windows® desktop

HP Device Connect

HP DC is a platform of capabilities used by HP MPS delivery teams in the execution of remote device monitoring, remote management, and proactive services. It is the technology component that, when combined with the people and processes of HP’s Priority Support Centers, enables remote management and/or proactive services of MPS contract devices.

HP SDS

HP Smart Device Services (HP SDS) is a cloud-based solution that allows you to monitor and manage a fleet of HP devices remotely. HP SDS lets providers of Managed Print Services and Printer Fleet Management improve their service offerings and optimize work processes – saving time and money.

FMA

FMAudit is the complete, all-in-one solution that helps office equipment dealers and managed print providers collect print device data and manage those devices

HP Access Control Software

HP Access Control Printing Solutions makes it easy to monitor and control imaging and printing costs, collect and track data by device and user, and modify user behavior to help lower expenses and eliminate unclaimed documents. Manage access to networked HP LaserJet printers, & MFPs scanners to protect sensitive information. Ensure streamlined imaging and printing practices by confirming the right devices are being used for the right jobs, and help contribute to sustainability goals by reducing paper usage.

This software can also be integrated with a card or tag reader system with all the necessary rules and routing programmed for the specific user to assist with account tracking and enforce printing strategies.

Please note that we are able to supply consumables for multiple brands

Please contact us should you have any further queries on any of the above.

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